FAQ

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Water quality - How can I obtain the available results?

Are PFAS results available for tap water?

How are PFAS detected in tap water?

Is tap water in the Brussels Region safe to drink?

Why are PFAS found in the environment?

What products and foods contain PFAS?

What are PFAS?

Bills Customer service

I have received a bill with an amount in my favour and I have to communicate my account number to VIVAQUA. How should I do that?

How is the amount of the monthly payments of my payment plan determined?

When do I have to make the monthly payments relating to my payment plan?

Can I request a payment plan for an interim bill?

When can I apply for a payment plan?

I pay my bill by direct debit. What should I do if I want a payment plan?

Do I have to pay an additional cost if I request a payment plan?

Can VIVAQUA turn down my request for a payment plan?

Can VIVAQUA cancel my payment plan?

What happens if I do not abide by my payment plan?

I have an ongoing payment plan and have received another (interim, periodic or closing) bill. What should I do?

Who determines the number of monthly payments of my payment plan?

Can I pay my water bill in instalments?

Customer service Moving

I am an owner and my tenant is moving out. What should I do?

Customer service Moving

I am renting a property in the Brussels Region and I am moving out. Do I have to inform VIVAQUA?

Customer service Moving

I am renting a property in the Brussels Region and I'm moving out. When do I have to inform VIVAQUA about my moving out?

Customer service Moving

I am renting a property in the Brussels Region. Do I have to inform VIVAQUA?

Customer service Moving

I am an owner and I am renting out my property. What should I do?

Bills Customer service Proxy

I would like to register a proxy for a property in the Brussels Region. What should I do?

Customer service Moving

I am selling or buying a property in the Brussels Region. When do I have to inform VIVAQUA about the sale/purchase of the property?

Customer service Moving

I am buying or selling a property in the Brussels Region. Do I have to inform VIVAQUA?

Customer service Moving

I am a co-tenant in the Brussels Region and I am moving out. What should I do?

Customer service Moving

I want to inform VIVAQUA about my moving out, but the owner has not signed the form

Customer service Moving

I live in the Brussels Region and I am divorcing or separating. What should I do?

Customer service Decease

What should I do in the event of the death of a partner or a relative who lived in the Brussels Region?

Distribution Water pressure

Tap water does not flow normally. What is the problem?

Distribution Water pressure

Is the water pressure in my home sufficient?

Distribution Water pressure

Water flow or water pressure: what is the difference?

Bills Customer service

Why haven't I received my annual bill yet?

Tips Water quality

Is the water from the hot water system drinkable?

Is it necessary to use filters to improve the quality of mains water?

Is chlorine dangerous to health?

What do I do if I think my water meter does not measure my water consumption correctly?

Distribution Tips Watermeter

How do you recognize a VIVAQUA meter reader?

Distribution Watermeter

What should I do if I notice that the serial number of my water meter does not match the one on my invoice?

Distribution Watermeter

What do I do if I notice that my meter is running even when I am not using water?

Distribution Watermeter

What should I do if I notice that my meter does not run when I use water?

Distribution Watermeter

What do I do if I see that my meter also records the consumption of another occupant of the building?

Ways to save water

Is rainwater drinkable?

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