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VIVAQUA at your service

Are you having problems contacting us? Have you not yet received your bill?
Technical problems are slowing down the processing of your record.

Our counters are open every working day from 9 am to 3 pm, without appointment. You can also phone our call center during the same hours.

  • How can we help you?

    How can we help you?

    Do you want to contact our customer service department or our technicians? Do you have a question or are you looking for a form?

  • Technical emergency

    Technical emergency

    Contact our 24/7 response service

     

    02/739 52 11

  • Water quality on your street

    Water quality on your street

    Do you want to know more about the composition of the water that reaches your tap? View our analysis reports.

  • Estimate your water consumption

    Estimate your water consumption

    Do you want to estimate your annual water consumption?

    Answer a few questions about your consumption habits and find out the result.

Billing resumes

The first regularisation (or annual) bills covering consumption in 2021-2022 have been issued.

The sending of these bills, has been blocked for several months. It will be spread out over time, according to the following schedule.

Communes Beginning End 
Auderghem *
Bruxelles *
Watermael-Boitsfort *
3 June 2022 Mid-June 2022
Berchem-Sainte-Agathe
Ganshoren
Koekelberg
Saint-Gilles
Schaerbeek
Ixelles
Mid-June 2022 End June 2022
Etterbeek
Molenbeek
Uccle
Woluwe-Saint-Pierre
July 2022 End July 2022 (back to normal)
Update June 2022    

* The first batch of invoices concerns the communes where the meter reading was carried out in October, November and December 2021 and whose indexes did reach us after 1 January 2022.

The problems encountered should not have any impact on the invoicing for the communes where the meter reading is scheduled for the second half of the year:

  • Anderlecht
  • Evere
  • Forest
  • Jette
  • Saint-Josse-ten-Noode
  • Woluwe-Saint-Lambert.

At the same time, VIVAQUA will continue to send interim bill (quarterly or monthly on Doccle) to customers who did not had a meter reading in 2022. VIVAQUA will also resume sending closing of contract (for a move, for example) and interim bills based on water meter index communicated outside the meter reading period.

Answers to your most frequently asked questions

News

More news

Is there a work site near you?

To fulfil its water distribution and sewage missions, VIVAQUA manages the pipes that bring drinking water to your home and the sewers that discharge waste water. Works are therefore necessary to maintain these networks: our employees replace or repair water and sewer pipes according to a program established each year.

Do you live next to one of our planned work sites? Find all the relevant information here.

Works in progress

VIVAQUA is hiring: join us!

Are you a worker, a technician or do you have more of an administrative profile? VIVAQUA is looking for motivated employees with varied profiles. Would you like a job that has meaning and offers work-life balance? Do you speak French and/or Dutch? Become our next colleague: join passionate professionals who are proud of their work in the service of citizens.

View our job offers (in French or Dutch only)

Our rates, your bill

Are you a customer or future customer? Find out about the different rates for water supply, online payment, quarterly billing or the flat rate prices for water and sewerage connections.

 More info

Read your meter

Did you miss our meter reader? No problem, you can easily send us your consumption index. An accurate reading ensures correct billing.

How to do it?

Water: our business

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