VIVAQUA at your service
Are you having problems contacting us? Have you not yet received your bill?
Technical problems are slowing down the processing of your record.
Our counters are open every working day from 9 am to 3 pm, without appointment. You can also phone our call center during the same hours.
Billing resumes
The first regularisation (or annual) bills covering consumption in 2021-2022 have been issued.
The sending of these bills, has been blocked for several months. It will be spread out over time, according to the following schedule.
| Communes | Beginning | End |
| Auderghem * Bruxelles * Watermael-Boitsfort * |
3 June 2022 | Mid-June 2022 |
| Berchem-Sainte-Agathe Ganshoren Koekelberg Saint-Gilles Schaerbeek Ixelles |
Mid-June 2022 | End June 2022 |
| Etterbeek Molenbeek Uccle Woluwe-Saint-Pierre |
July 2022 | End July 2022 (back to normal) |
| Update June 2022 |
* The first batch of invoices concerns the communes where the meter reading was carried out in October, November and December 2021 and whose indexes did reach us after 1 January 2022.
The problems encountered should not have any impact on the invoicing for the communes where the meter reading is scheduled for the second half of the year:
- Anderlecht
- Evere
- Forest
- Jette
- Saint-Josse-ten-Noode
- Woluwe-Saint-Lambert.
At the same time, VIVAQUA will continue to send interim bill (quarterly or monthly on Doccle) to customers who did not had a meter reading in 2022. VIVAQUA will also resume sending closing of contract (for a move, for example) and interim bills based on water meter index communicated outside the meter reading period.
-
Customer Service invoicesTechnical problems are slowing down the processing of customer data
-
Customer ServiceNew: your bills have a new look
-
EventsAre you a teacher in Brussels? Win water flasks for your pupils!
-
Customer ServiceClosing of our counters from Monday 22 november
-
Customer ServiceClosing of our Customer Service from 10 to 14 November included
-
EventsInauguration of a new storm water basin in Woluwe-Saint-Pierre
-
Customer ServiceHappy to see you back!
-
EventsCelebrating 130 years!
Is there a work site near you?
To fulfil its water distribution and sewage missions, VIVAQUA manages the pipes that bring drinking water to your home and the sewers that discharge waste water. Works are therefore necessary to maintain these networks: our employees replace or repair water and sewer pipes according to a program established each year.
Do you live next to one of our planned work sites? Find all the relevant information here.
VIVAQUA is hiring: join us!
Are you a worker, a technician or do you have more of an administrative profile? VIVAQUA is looking for motivated employees with varied profiles. Would you like a job that has meaning and offers work-life balance? Do you speak French and/or Dutch? Become our next colleague: join passionate professionals who are proud of their work in the service of citizens.
Our rates, your bill
Are you a customer or future customer? Find out about the different rates for water supply, online payment, quarterly billing or the flat rate prices for water and sewerage connections.
Read your meter
Did you miss our meter reader? No problem, you can easily send us your consumption index. An accurate reading ensures correct billing.
Water: our business
Production
VIVAQUA operates 26 catchment sites in Belgium. The water produced comes mainly from the Walloon Region. However, some of our catchment sites are located in the Sonian Forest and in the Bois de la Cambre.
Distribution
Do you live in the Brussels Region? 3,112 km of pipes bring drinking water from our catchment sites to your tap! Our technical and sales departments are here to help you.
Sewage
VIVAQUA manages the sewer network throughout Brussels. Good waste water management is essential to preserve the environment and water resources.
Flood control
VIVAQUA is responsible for operational management of the majority of Brussels’ storm water basins. Our engineering office also designs new flood control structures.