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Temporary interruption of invoicing

Since the beginning of August, VIVAQUA has suspended invoicing due to problems with the issuing of both (monthly or quarterly) interim invoices and regularization invoices.

The aim is to prevent that incorrect invoices are sent out.

VIVAQUA stresses that this situation will not affect the exact billing of the registered consumption and reminds you that in case of difficulties in paying a regularisation bill, you can request a payment plan and spread the instalments over several months.

VIVAQUA would like to apologise to the affected customers and confirms that, with its specialists, it is making every effort to resolve the problems as quickly as possible. We thank you for your patience.

FAQ
  • How can we help you?

    How can we help you?

    Are you having problems contacting us?

    Our customer service is facing a very high number of requests. We are doing our utmost to ensure that things get back to normal as soon as possible. We apologise for this inconvenience.

    Our counters remain open every working day from 9am to 3pm, without appointment.

  • Technical emergency

    Technical emergency

    Contact our 24/7 response service

    02/739 52 11

  • Water quality on your street

    Water quality on your street

    Do you want to know more about the composition of the water that reaches your tap? View our analysis reports.

  • Estimate your water consumption

    Estimate your water consumption

    Do you want to estimate your annual water consumption?

    Answer a few questions about your consumption habits and find out the result.

News

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Is there a work site near you?

To fulfil its water distribution and sewage missions, VIVAQUA manages the pipes that bring drinking water to your home and the sewers that discharge waste water. Works are therefore necessary to maintain these networks: our employees replace or repair water and sewer pipes according to a program established each year.

Do you live next to one of our planned work sites? Find all the relevant information here.

Works in progress

VIVAQUA is hiring: join us!

Are you a worker, a technician or do you have more of an administrative profile? VIVAQUA is looking for motivated employees with varied profiles. Would you like a job that has meaning and offers work-life balance? Do you speak French and/or Dutch? Become our next colleague: join passionate professionals who are proud of their work in the service of citizens.

View our job offers (in French or Dutch only)

Our rates, your bill

Are you a customer or future customer? Find out about the different rates for water supply, online payment, quarterly billing or the flat rate prices for water and sewerage connections.

More info

Read your meter

Did you miss our meter reader? No problem, you can easily send us your consumption index. An accurate reading ensures correct billing.

How to do it?

Water: our business

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