Are you a customer or future customer? Our customer service is here to help you
Moving or water meter transfer
Download and complete our form: we will update your record.
Your bill
Do you have a question about your bill or your water consumption? Do you want a duplicate bill or a refund?
Direct debit request
Make your life easier: pay your bills automatically by direct debit
Payment plan
Having problems to pay your water bill? Ask VIVAQUA for a payment plan spread over a number of months.
Update your personal data
New phone number or e-mail address? Want to receive your invoices at another address? Need to register a proxy for your invoices?
A leak at home?
In case of leakage, you can benefit from a reduced rate in certain instances
Meters: operating problems or inspection request
Have you noticed a problem with your meter? Would you like to have a technical inspection carried out?
Are you carrying out works?
Are you working on a water or sewer connection? Would you like to have meters installed or removed?
Do you have another question?
You haven’t found an answer to your question? Please, contact customer care