When you request a payment plan, you can choose the number of monthly payments, with a maximum of 12.
Exceptions:
- The amount of your bill is too high to pay it off in 12 months. In this case, VIVAQUA can, under certain conditions, grant you a longer payment plan (with a maximum of 18 monthly payments). Contact the Customer Care by phone: 02 518 88 10 (mon-fri 9 AM-3 PM).
- Your water consumption has more than doubled compared to the previous year, because of a leak, for example. In this case, VIVAQUA can grant you:
- a leak rate, under certain conditions
- a payment plan of up to 60 monthly payments. Contact the Customer Care by phone: 02 518 88 10 (mon-fri 9 AM-3 PM).