Aller au contenu

Rates in the event of leaks

VIVAQUA may give you a reduced rate if your water consumption has more than doubled due to a leak in your private installation.

To receive this reduction, VIVAQUA must have proof that the leak has been repaired: before / after photos, invoice for work by a professional or any other information proving the existence of the leak and of its repair. If you cannot provide this proof, an inspection can be carried out free of charge by a VIVAQUA employee.

 

How is the reduced rate calculated?

You are a household and your bill is calculated using progressive pricing

  • For consumption of two to four times your usual consumption: application of linear pricing (link) less 75% on consumption exceeding twice your usual consumption
  • For consumption of more than four times your usual consumption: application of linear pricing (link) less 90% on consumption exceeding four times your usual consumption

This reduced pricing applies to the price of water as well as to the prices of municipal and regional sanitation.

 

Is your invoice calculated according to linear pricing?

  • For consumption of two to four times your usual consumption: application of the same rate less 50% on consumption exceeding twice your usual consumption
  • For consumption of more than four times your usual consumption: application of the same rate less 90% on consumption exceeding four times your usual consumption

This reduced pricing applies both to the price of water and to the price of municipal and regional sanitation.

Ask for the ‘leak’ rate

© 2021 Vivaqua | Cookie policy