Yes, this is possible but only on request and with the approval of VIVAQUA.

You can request a payment plan for

• a periodic bill. At least once a year you receive a periodic bill, after your meter has been read
• a closing bill. You receive a closing bill when you are moving out of a property.

You cannot request a payment plan for

• an interim bill. At least three times a year you receive an interim bill. These interim bills are advance payments on your periodic bill. The amounts paid through those interim bills will be deducted from the amount of the periodic bill.

Request a payment plan online.

Useful information:

• when your request for a payment plan is approved, you will continue to receive interim bills (quarterly or monthly via Doccle). The amounts paid through those interim bills will be deducted from the amount of the periodic bill.
• you cannot pay this interim bill in one go? In that case, you can make regular payments to pay this bill, at no additional cost. You are free to choose the amount and frequency of the payments. Remember to use the reference on the bill for each payment.
• in the event of financial difficulties, you can contact the Centre d’Appui aux Services de Médiation de Dettes (02 217 88 05) or the CPAS of your municipality, which can, under certain conditions, help you pay your water bill.

No, but you can make regular payments to pay an interim bill at no additional cost. You can choose the amount and frequency of these payments. Important: remember to use the reference on the bill for each payment.

You can also choose to receive an interim bill every month via the Doccle platform. This will enable you to make each month an advance payment on your periodic bill that you receive once a year after your meter has been read.

Yes.

If, regarding 3 monthly payments, you do not pay the amount claimed on time, VIVAQUA will send you a notice of default. If, despite this notice, you fail to pay, VIVAQUA will cancel your payment plan and you will be required to pay the remaining amount in one single payment.

Important: you will no longer be able to request a new payment plan for the same bill.

Yes.

VIVAQUA can for exemple turn down a payment plan if it concerns

• interim bills. You can only request a payment plan for a periodic bill or a closing bill. You receive a closing bill when you are moving out of a property.
• a bill that was previously subject to a payment plan that you did not abide by.

No.

However, be sure to respect:

• the due dates: if your monthly payments are due by the 15th of the month, do not wait until the 16th to pay
• the amounts to be paid: if you have to pay €50 each month, do not pay €30

This will prevent VIVAQUA:

• from cancelling your payment plan
• from asking you to pay the remaining amount in one single payment.

You have not made one or two monthly payments (whether consecutive or not)? Nothing happens.

You have not made at least 3 monthly payments (whether consecutive or not)?

1. VIVAQUA will then send you a notice of default.
2. You do not pay the amount claimed in the notice of default on time? VIVAQUA will then cancel your payment plan and you will have to pay the remaining amount in one single payment.

You can apply for a payment plan at any time except

• if you have received a summons to appear in court because VIVAQUA wishes to obtain payment of one or more bills.

In this case, you must ask the judge for a payment plan.

The amounts depend on the number of monthly payments.

For example, if you pay a bill of €240 in 6 times, you will have to pay €40 every month. If you pay it in 10 instalments, you will have to pay €24 per month.

You will receive a payment plan agreement by post. This letter includes the dates of the monthly payments. The first monthly payment is always due no later than 30 days after the letter was posted.

For example, if the confirmation letter is sent on 15 March, you will have to make your first monthly payment by 15 April.

When you request a payment plan, you can choose the number of monthly payments, with a maximum of 12.

Exceptions:

1. The amount of your bill is too high to pay it off in 12 months. In this case, VIVAQUA can, under certain conditions, grant you a longer payment plan (with a maximum of 18 monthly payments). Contact the Customer Care by phone: 02 518 88 10 (mon-fri 9 AM-3 PM).
2. Your water consumption has more than doubled compared to the previous year, because of a leak, for example. In this case, VIVAQUA can grant you:

• a leak rate, under certain conditions
• a payment plan of up to 60 monthly payments. Contact the Customer Care by phone: 02 518 88 10 (mon-fri 9 AM-3 PM).

You must pay this new bill.

• Have you received a periodic bill or a closing bill? You can request a payment plan for that bill.
• Have you received an interim bill? You cannot request a payment plan for this bill but you can, at no additional cost, make regular payments to pay it. You can choose the amount and frequency of these payments. Important: remember to use the reference on the bill for each payment.

To avoid having the amount automatically debited from your account, call our Contact Center (02 518 88 10) as soon as you receive your bill.