You are moving? You want to transfer your meter?

You must send us the contact details of your tenant within 15 working days following the beginning of the rental period. We can then send the water bills to your tenant.

There are 3 options for reporting a move or meter transfer:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

PLEASE NOTE

If you inform us that your tenant is moving in

• by phone: you must have all their contact details at hand
• via the pdf form: your tenant must sign the document

You must inform us about your tenant moving out within 15 working days following his move. That way we can send your former tenant a closing bill.
You will also avoid being liable for any unpaid amounts by your tenant (see our general terms and conditions).

There are 3 options for reporting a move or meter transfer:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

If there is not a new tenant yet, VIVAQUA will temporarily send you the bills.

PLEASE NOTE

You want to inform us that your previous tenant is leaving AND that a new one is moving in? In that case:

• you must have all the contact details of the new tenant if you are reporting the move by phone
• the new tenant must sign the form if you are reporting the move by PDF form

Fill in the ‘Update of personal data’ form (available in French or Dutch only) and sign it.

Send it by clicking the button below

Send your request

You can also send paper documents by post:

VIVAQUA – Customer care
bd de l’Impératrice 17-19
1000 Brussels

Yes. VIVAQUA has to be able to send the water bill to the right person. If you do not inform us, we do not have the contact details of that person.

Inform VIVAQUA about the sale or purchase of the property within 8 calendar days following the sale or purchase.

There are 3 options for reporting a sale or purchase:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

PLEASE NOTE

Do you want to inform us of the sale of a property? We need all the contact details of the new owner.

Inform VIVAQUA about the sale or purchase of the property within 8 calendar days following the sale or purchase.

There are 3 options for reporting a sale or purchase:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

PLEASE NOTE

Do you want to inform us of the sale of a property? We need all the contact details of the new owner.

Send us the completed form (available in French or Dutch only) without the signature of the owner by clicking on the button below:

Send the form

You can also send the documents by post:

VIVAQUA – Customer care
bd de l’Impératrice 17-19
1000 Brussels

You can also inform us of your move by phone (02 518 88 10, Mon-Fri, 9am-5pm).

Inform us within 15 working days following your moving out.

There are 3 options for reporting a move or meter transfer:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

You do not have the contact details of the owner and/or the new tenant? Fill in only the ‘outgoing customer’ part of the form (online or PDF).

Yes. VIVAQUA has to be able to send the water bill to the right person. If you don’t let us know, we won’t have your contact details.

Inform us within 15 working days following your moving in.

There are 3 options for reporting a move or meter transfer:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

Fill in the ‘Update of personal data’ form (available in French or Dutch only) and sign it.

Send it by clicking the button below

Send your request

You can also send paper documents by post:

VIVAQUA – Customer care
bd de l’Impératrice 17-19
1000 Brussels

Yes, this way VIVAQUA can send you a closing bill and send subsequent bills to the owner or to the new tenant.

Inform us within 15 working days following your moving out.

There are 3 options for reporting a move or meter transfer:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

You do not have the contact details of the owner and/or the new tenant? Fill in only the ‘outgoing customer’ part of the form (online or PDF).

VIVAQUA sends the water bills to one of the other co-tenants? You do not have to do anything.

VIVAQUA sends you the water bills? Let us know that you are moving and want to transfer the meter.

There are 3 options for reporting a move or meter transfer:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

PLEASE NOTE

If you inform us of your move

• by phone: you must have all the contact details of the co-tenant to which the invoices should be sent
• via the PDF form: the co-tenant who will receive the invoices must sign the form

Inform VIVAQUA about the death by

• phone: 02 518 88 10 (Mon-Fri 9 AM-3 PM)
• by post:

VIVAQUA – Customer Care
bd de l’Impératrice 17-19
1000 Brussels

In some cases you may also need to fill in our form (online or PDF):

• you still live in the property but VIVAQUA did not send the water bills to you. In this case, VIVAQUA will issue a closing bill in the name of the deceased. The subsequent bills will be sent to you
• the death of the tenant terminates the tenancy agreement. In this case, you must also provide us with the contact details of the person to whom VIVAQUA should send the closing bill
• the property is sold or becomes part of the heritage. In this case, you must also provide us with the contact details of the person to whom VIVAQUA should send the closing bill

VIVAQUA does not send you the water bills? You do not have to do anything.

VIVAQUA sends you the water bills? Let us know that you are moving and want to transfer the meter.

There are 3 options for reporting a move or meter transfer:

1. Call us on 02 518 88 10 (Mon-Fri 9am to 5pm)
2. Fill in the online form
3. Are you a syndic or a proxy (or do you simply prefer a paper version)? Fill in the PDF form

PLEASE NOTE

If you inform us of a meter transfer

• by phone: you must have all the contact details of the person to be invoiced
• via the PDF form: the person who will receive the bills must sign the document