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Answers to your most frequently asked questions

  • Annual invoices are sent out with a delay: if you have not yet received yours, don’t be concerned. You will receive it in the next few weeks. And of course, you will not have to pay any reminder fees.

    Please note: the new rates apply to water consumption in 2022.

  • If you have opted to pay your bills on a monthly basis via Doccle, you have probably received several invoices for advance payments of the same amount at the same time. This is not an error: you must pay them all. Due to technical problems, the advance payment bills were not sent between December and January.

    As from February, everything is back in order: the invoices are sent at the usual rate (1 per month).

  • Due to technical problems, our customer service staff are facing a very large backlog of pending requests. Your request is one of these unprocessed files. Our staff will reply as soon as possible. We thank you for your patience and understanding.

    Read more about moving and changes of tenant/owner.

  • Due to technical problems, our customer service staff are faced with a very large backlog of pending requests. As a result, they also receive a lot of phone calls and e-mails, which increases their workload. We are doing our utmost to restore the telephone service as quickly as possible.

    In order to reduce the backlog of requests, the call center 02/518 88 10 is only available between 9 a.m. and 3 p.m. (working days). We thank you for your patience and understanding.

  • Due to technical problems, our customer service staff are faced with a very large backlog of pending requests. As a result, they also receive a lot of phone calls and e-mails, which increases their workload.

    Our colleagues are doing their utmost to clear the backlog of pending cases, but you may have to wait a few weeks to have an answer to your request. We thank you for your patience and understanding.

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