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Answers to your most frequently asked questions

  • Due to technical problems, our customer service staff are facing a very large backlog of pending requests. Your request is one of these unprocessed files. Our staff will reply as soon as possible. We thank you for your patience and understanding.

    Read more about moving and changes of tenant/owner.

  • Due to technical problems, our customer service staff are faced with a very large backlog of pending requests. As a result, they also receive a lot of phone calls and e-mails, which increases their workload. We are doing our utmost to restore the telephone service as quickly as possible.

    In order to reduce the backlog of requests, the call center 02/518 88 10 is only available between 9 a.m. and 3 p.m. (working days). We thank you for your patience and understanding.

  • Due to technical problems, our customer service staff are faced with a very large backlog of pending requests. As a result, they also receive a lot of phone calls and e-mails, which increases their workload.

    Our colleagues are doing their utmost to clear the backlog of pending cases, but you may have to wait a few weeks to have an answer to your request. We thank you for your patience and understanding.

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