Professionals: questions to the customer service
Are you moving home or do you want a meter transfer?
Are you moving? Are you selling or buying a property? Do you manage the bills of a real estate? Download and complete our form: we will update your record.
Billing/consumption
Do you have a question about a bill or your consumption? Do you want a duplicate or a refund?
Direct debit
Apply for a direct debit and pay your water bills automatically.
Payment plan
Having problems to pay your water bill? You can request a payment plan and spread the instalments over several months.
Modification of personal data
New phone number or e-mail address? Want to receive your invoices at a different address? Need to register a proxy for your invoices?
'Leakage' rate
In case of leakage, you can benefit from a reduced rate in certain instances.